Sparko Sweets | Shipping Policy & Delivery Information
1. Order Processing
- Fresh-to-Order: Every lollipop is handcrafted in Los Angeles, CA.
- Turnaround: Orders are usually picked, packed, and shipped within 1–2 business days (Mon–Fri, excluding U.S. holidays).
- Holiday Periods: During peak seasons, processing and transit times may be longer—thanks for your patience!
2. Domestic Shipping (USA)
We offer flat-rate Priority shipping on orders up to 5 lbs. Orders over 5 lbs—or any order selecting an expedited service—ship at live, discounted carrier rates pulled from Shopify.
| Service | Weight Range | Delivery Estimate | Rate* |
|---|---|---|---|
| Flat Rate (Priority) | 0–2 lbs | 2 business days | $5.00 |
| Flat Rate (Priority) | 2.01–5 lbs | 2 business days | $9.00 |
| UPS Ground | Over 5 lbs | 1–5 business days | Calculated at checkout |
| UPS 2 Day | Any | 2 business days | Calculated at checkout |
| UPS 3 Day Select | Any | 3 business days | Calculated at checkout |
| UPS Overnight | Any | 1 business day | Calculated at checkout |
| USPS Priority | Any | 1–3 business days | Calculated at checkout |
| FedEx Express 2Day | Any | 2 business days | Calculated at checkout |
| FedEx Express Overnight | Any | 1 business day | Calculated at checkout |
*Rates shown at checkout reflect Shopify-discounted pricing from UPS, USPS, and FedEx.
3. International Shipping
- We ship worldwide via USPS, UPS, and FedEx at Shopify’s standard international rates.
- Delivery times vary by destination; customs processing can add delays beyond our control.
- Duties, taxes, and customs fees are the customer’s responsibility.
4. Weekend & Holiday Handling
Orders are processed Monday–Friday (excluding U.S. holidays). Orders placed on weekends or holidays ship the next business day.
5. Warm Weather Shipping
To keep your treats pristine during warmer months (typically May–September; subject to change), we automatically upgrade qualifying U.S. orders to a 2-Day service. Please track your package closely and retrieve it promptly upon delivery.
6. Tracking Your Shipment
- When your order ships, you’ll receive a tracking number by email or SMS (depending on the contact method you provided).
- Tracking details are also available in your Sparko Sweets account dashboard if you created one.
7. Lost or Damaged Packages
We’ll make it right. If your package is lost in transit or arrives damaged:
- Email info@sparkosweets.com with your order number.
- For damage claims, attach a clear photo of the item(s) and packaging within 48 hours of delivery.
We’ll arrange a replacement or refund as quickly as possible.
8. Questions & Special Requests
Need a specific delivery date or have other shipping questions? Email us anytime at info@sparkosweets.com—we’re here to help and can recommend the best shipping option for tight deadlines.